My Villij App, LLC - Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THESE TERMS CONTAIN IMPORTANT INFORMATION, INCLUDING A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER, EACH OF WHICH AFFECTS YOUR LEGAL RIGHTS. BY USING THE SERVICE, YOU AGREE TO THESE TERMS.1. Acceptance of Terms
These Terms of Service ("Terms") are a legally binding agreement between you ("you" or "User") and My Villij App, LLC, a Florida limited liability company ("My Villij," "we," "us," or "our"), governing your access to and use of the My Villij mobile application, website, and related services (collectively, the "Service").
By creating an account, downloading the app, or otherwise accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, do not use the Service.2. Eligibility
You must be at least 18 years of age to create an account or use the Service. By using the Service, you represent and warrant that: (a) you are at least 18 years old; (b) you have the legal capacity to enter into a binding contract; (c) you are not prohibited from using the Service under the laws of the United States, Canada, or any other applicable jurisdiction; and (d) the information you provide is accurate and complete.3. Description of the Service
My Villij is a private, invite-only coordination and support application that helps trusted friends and family members communicate and coordinate help requests in real time. Features may include sending and receiving notifications for childcare support, pickups, schedule coordination, reminders, time-sensitive assistance, and similar coordination needs within an invite-only trusted network.
My Villij is a communication and coordination tool only. We do not provide childcare, transportation, medical, emergency, or other in-person services. All decisions about whether to act on any request, who to invite to your trusted network, and how to coordinate help are made solely by you and the members of your trusted network.4. Accounts and Trusted Networks
4.1 Account Registration
To use the Service, you must create an account by providing accurate and complete information, including your name, email address, and mobile phone number. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.4.2 Trusted Networks
You alone choose who to invite to your trusted network and whose invitations to accept. My Villij does not verify the identity, background, character, or fitness of any user. We do not conduct background checks, criminal record checks, identity verification, or any other vetting of users or invitees. You are solely responsible for evaluating the trustworthiness of any person you invite to or accept in your trusted network and for any consequences of doing so.4.3 Account Security
You agree to: (a) keep your password confidential; (b) not share your account with anyone; (c) immediately notify us of any unauthorized access; and (d) use strong authentication methods we may offer, such as two-factor authentication. You are responsible for all activity on your account.5. Subscriptions, Payments, and Refunds
5.1 Subscriptions
Certain features of the Service may require payment of a subscription fee or one-time purchase. Subscription fees, billing cycles, and features will be disclosed at the time of purchase. By subscribing, you authorize us (or the applicable app store) to charge your payment method on a recurring basis until you cancel.5.2 Billing Through App Stores
If you purchase a subscription through the Apple App Store or Google Play, your purchase is governed by the applicable app store's terms, including their billing, renewal, and refund policies. Subscriptions purchased through an app store must be managed and cancelled through that app store's account settings, not through My Villij.5.3 Automatic Renewal
Subscriptions automatically renew at the end of each billing period at the then-current rate unless cancelled before renewal. You can cancel at any time, and cancellation will take effect at the end of the current billing period. Cancelling does not entitle you to a refund of fees already paid except as required by law.5.4 Refunds
Except where required by law or the policies of an applicable app store, all payments are non-refundable. We do not provide refunds or credits for partially used subscription periods, unused features, or accidental purchases.5.5 Price Changes
We may change subscription prices from time to time. Price changes will take effect at the start of the next billing cycle after we notify you. Your continued use of the Service after a price change constitutes acceptance of the new price.6. User Content
6.1 Your Content
"User Content" means any content you upload, post, share, or transmit through the Service, including messages, help requests, photos, schedules, and other communications. You retain ownership of your User Content.6.2 License to My Villij
You grant My Villij a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, reproduce, and modify your User Content solely as necessary to operate, provide, and improve the Service, including delivering your User Content to the members of your trusted network you designate. This license terminates when you delete your User Content or your account, except as needed for backups, legal compliance, or to maintain copies that have already been shared with your trusted network.6.3 Your Responsibility for User Content
You are solely responsible for your User Content and the consequences of sharing it. You represent and warrant that: (a) you own or have all necessary rights to your User Content; (b) your User Content does not violate any law or these Terms; and (c) your User Content does not infringe any third party's intellectual property, privacy, publicity, or other rights.7. Prohibited Conduct
You agree not to:
Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
Use the Service to harass, threaten, abuse, defame, stalk, or otherwise harm any person;
Impersonate any person or misrepresent your identity or affiliation with any person or entity;
Upload, share, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, hateful, or invasive of another's privacy;
Share sexually explicit material, child sexual abuse material (CSAM), or any content depicting minors in a sexual or exploitative manner;
Send unsolicited commercial communications, spam, or chain messages;
Use the Service to coordinate or facilitate illegal activity;
Reverse engineer, decompile, disassemble, or attempt to extract the source code of the Service;
Access the Service through automated means (bots, scrapers, etc.) without our written permission;
Interfere with, disrupt, or attempt to circumvent the security of the Service;
Use the Service to collect or harvest personal information of other users;
Resell, rent, or transfer your account or access to the Service;
Use the Service in a manner that could overburden or impair the infrastructure of the Service;
Violate the rights of any third party, including intellectual property and privacy rights.8. Notifications, Messaging, and the Reality of Coordination
IMPORTANT: MY VILLIJ IS A COORDINATION TOOL, NOT A GUARANTEE. THE FOLLOWING TERMS LIMIT WHAT THE SERVICE PROMISES AND WHAT YOU CAN RELY ON IT FOR. READ THEM CAREFULLY.8.1 No Guarantee of Delivery
My Villij relies on third-party services (such as Twilio for SMS, and Apple and Google for push notifications), mobile networks, and the internet to deliver messages and notifications. We do not guarantee that any message, notification, or help request will be delivered, will be delivered on time, will be received, or will be read. Notifications may be delayed, undelivered, or lost due to outages, network issues, device settings, dead batteries, do-not-disturb modes, carrier issues, or other factors outside our control.8.2 Not for Emergencies
The Service is not designed for emergencies. In an emergency, including any situation involving risk to life, health, or safety, you must contact 911 or the appropriate emergency services in your jurisdiction. Do not rely on My Villij to summon emergency assistance, and do not rely on the delivery of any notification through My Villij to ensure a time-critical outcome.8.3 Responsibility Within Your Trusted Network
You are solely responsible for the people you invite to and accept in your trusted network and for any harm, loss, or damage that may result from their conduct or from your reliance on them. My Villij does not screen users, verify their identity, or vouch for their suitability to provide childcare, transportation, or any other support. Any decision to entrust the care of a child, family member, or other person to a member of your trusted network is yours alone.8.4 Carrier and Data Charges
Standard message and data rates from your mobile carrier may apply to SMS, MMS, and data usage in connection with the Service. We are not responsible for any such charges.8.5 SMS Consent and Opt-Out
By providing your mobile phone number and opting in, you consent to receive recurring SMS notifications from My Villij about help requests, reminders, coordination alerts, account activity, and security messages. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message, and you may reply HELP or contact [email protected] for assistance. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Consent to receive text messages is not a condition of using the Service. We send text messages only to users who have provided their own mobile number and opted in; we do not send text messages to a number entered by another user.9. Intellectual Property
9.1 My Villij IP
The Service, including all software, text, images, graphics, logos, trademarks, and other content (other than User Content), is the property of My Villij or its licensors and is protected by United States and international intellectual property laws. "My Villij," the My Villij logo, and related marks are trademarks of My Villij App, LLC. You may not use them without our prior written permission.9.2 Limited License to You
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use. This license does not include any right to copy, modify, distribute, sell, or commercially exploit the Service or any part of it.9.3 Feedback
If you provide us with suggestions, comments, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that feedback into the Service without any obligation to you.10. Termination
10.1 Termination by You
You may terminate your account at any time by deleting it through the Service or by contacting us at [email protected].10.2 Termination by Us
We may suspend or terminate your account or access to the Service at any time, with or without notice, for any reason, including (without limitation) if we believe you have violated these Terms, if your conduct creates risk or legal exposure for us or other users, or if we discontinue the Service.10.3 Effect of Termination
Upon termination, your right to use the Service ends immediately. We may delete your account and User Content, although content you have shared with your trusted network may remain visible to those recipients. Provisions of these Terms that by their nature should survive termination will survive, including Sections 6.2 (License), 8 (No Guarantee), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), 14 (Dispute Resolution), and 15 (General).11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, MY VILLIJ DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) ANY MESSAGE OR NOTIFICATION WILL BE DELIVERED OR RECEIVED; (C) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; OR (D) ANY ERRORS WILL BE CORRECTED. YOU USE THE SERVICE AT YOUR OWN RISK.
MY VILLIJ MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT ANY USER, INCLUDING ANY MEMBER OF YOUR TRUSTED NETWORK, AND IS NOT RESPONSIBLE FOR THE CONDUCT OF ANY USER, WHETHER ONLINE OR OFFLINE.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL MY VILLIJ APP, LLC, ITS AFFILIATES, OR ITS OFFICERS, MANAGERS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT MY VILLIJ HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, MY VILLIJ'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO MY VILLIJ IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
Some jurisdictions do not allow the limitation or exclusion of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.13. Indemnification
You agree to defend, indemnify, and hold harmless My Villij App, LLC, its affiliates, and its officers, managers, members, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any third party's rights; or (e) your interactions with any other user, including any member of your trusted network.14. Dispute Resolution; Arbitration; Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH MY VILLIJ THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS YOUR ABILITY TO BRING A CLASS ACTION OR JURY TRIAL.14.1 Informal Resolution
Before initiating any formal dispute resolution, you agree to first contact us at [email protected] with a written description of the dispute and to attempt to resolve it informally. We will likewise contact you before initiating arbitration. If the dispute is not resolved within 60 days, either party may proceed to arbitration.14.2 Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted in Miami-Dade County, Florida, or by telephone or video conference at the parties’ option. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver
YOU AND MY VILLIJ AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.
The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding.14.4 Exceptions
Notwithstanding the foregoing, either party may: (a) bring an individual action in small claims court in Miami-Dade County, Florida; (b) seek injunctive or other equitable relief in court to protect intellectual property rights; or (c) bring claims that cannot be arbitrated under applicable law.
14.5 Opt-Out
You may opt out of this arbitration agreement by sending written notice of your decision to opt out to [email protected] within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provisions of these Terms.14.6 Governing Law
These Terms and any dispute arising out of or relating to these Terms or the Service are governed by the laws of the State of Florida, without regard to its conflict of laws principles. For any matter not subject to arbitration, you and My Villij submit to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.15. General Provisions
15.1 Entire Agreement
These Terms, together with the Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and My Villij regarding the Service and supersede all prior agreements and understandings.15.2 Changes to These Terms
We may modify these Terms at any time. If we make material changes, we will notify you through the Service or by email before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.15.3 Assignment
You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms freely, including in connection with a merger, acquisition, or sale of assets.15.4 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be reformed to the minimum extent necessary to make it valid and enforceable while preserving the parties' intent.15.5 Waiver
Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.15.6 Apple App Store Additional Terms
If you accessed the Service through the Apple App Store, you acknowledge that: (a) these Terms are between you and My Villij, not Apple, and Apple is not responsible for the Service or its content; (b) Apple has no obligation to provide maintenance or support for the Service; (c) in the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); (d) Apple is not responsible for any claim relating to the Service; (e) Apple is a third-party beneficiary of these Terms and may enforce them against you.15.7 Google Play Additional Terms
If you accessed the Service through Google Play, you acknowledge that these Terms are between you and My Villij, not Google, and Google is not responsible for the Service or its content.15.8 Notices to You
We may provide notices to you through the Service, by email to the address associated with your account, or by other reasonable means. Notices are deemed given when sent.15.9 Contact
For questions about these Terms, contact us at:My Villij App, LLC
7756 N Kendall Drive #247
Miami, FL 33156
Email: [email protected]
Website: https://myvillijapp.com/
These Terms of Service are published at https://terms.myvillijapp.com/.